Terms of service
Shipping Policy – TYSON 2.0
At TYSON 2.0, we aim to deliver your order quickly, safely, and efficiently. Below you’ll find everything you need to know about our shipping process.
Processing Time
All orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
Once your order has been processed, you will receive a confirmation email with tracking details.
Please note that during high-demand periods, processing times may be slightly extended.
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Shipping Times
Estimated delivery times depend on your location:
Netherlands: 1–3 business days
Europe: 3–7 business days
International: 5–12 business days
Delivery times are estimates and may vary due to external factors such as customs delays or courier issues.
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Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
We may offer free shipping promotions from time to time. These will be clearly communicated on our website.
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Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can use this to follow your package in real time.
If you do not receive tracking information within 3 business days, please contact us.
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Customs, Duties & Taxes
For international orders, customs fees, import duties, or taxes may apply depending on your country.
These charges are the responsibility of the customer and are not included in our shipping fees.
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Incorrect Address
Please ensure all shipping details are correct at checkout.
TYSON 2.0 is not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice a mistake, contact us immediately before your order is shipped.
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Lost or Delayed Packages
While we work with reliable carriers, delays can occasionally occur.
If your package is significantly delayed or lost, please contact us at:
sales@shoptyson20.eu
We will investigate and assist you as quickly as possible.
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Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.
We will review your case and provide a suitable solution.
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Returns & Refunds
Customers may return eligible items within 14 days of receiving their order.
Return shipping costs to our address are entirely the responsibility of the customer. Items must be returned unused, unworn, and in their original condition, including all original packaging, tags, and accessories.
Before returning any item, please contact us at sales@shoptyson20.eu to receive return instructions. Returns sent without prior contact may experience delays in processing.
We strongly recommend using a tracked shipping service, as we are not responsible for items lost or damaged during return transit.
Once your return has been received and inspected, we will notify you whether your refund has been approved or rejected. If approved, your refund will be processed to the original payment method within 14 business days. Please note that original shipping charges are non-refundable.
We reserve the right to refuse returns that do not comply with this policy or that show signs of use, damage, or alteration after delivery.
If you have any questions regarding returns or refunds, please contact us at sales@shoptyson20.eu.
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Contact
For any shipping-related questions, feel free to reach out:
Email: sales@shoptyson20.eu